Effective Date: 05/02/2025
Welcome to KasiDel! By using our platform, you agree to abide by these Terms and Conditions. Please read them carefully before using our services.
1. Introduction
These Terms and Conditions govern your use of the KasiDel platform, including the website, mobile application, and any related services. By accessing or using KasiDel, you accept these terms in full. If you do not agree with any part of these terms, please do not use our services.
2. Eligibility
To use KasiDel, you must:
- Be at least 18 years old or have parental/guardian consent.
- Provide accurate and complete information during registration.
- Agree to comply with all applicable laws and regulations.
3. Account Registration
When creating an account:
- You are responsible for maintaining the confidentiality of your login details.
- You agree to provide accurate and up-to-date information.
- You must notify us immediately of any unauthorized access to your account.
4. Ordering and Payments
- Orders placed through KasiDel are subject to acceptance by the partner restaurant.
- Prices listed on the platform include applicable taxes but may exclude delivery fees.
- Payments can be made through our secure payment gateways.
- KasiDel is not responsible for payment issues caused by third-party payment providers.
5. Delivery
- Delivery times are estimates and may vary due to unforeseen circumstances.
- KasiDel is not liable for delays caused by weather, traffic, or other uncontrollable factors.
- Customers are responsible for providing accurate delivery addresses.
6. Cancellations and Refunds
- Orders cannot be canceled once confirmed by the restaurant.
- Refunds may be issued for:
- Incorrect or missing items.
- Non-delivery of the order.
- Refund requests must be submitted within 24 hours of delivery via support@kasidelmarketplace.co.za.
7. User Responsibilities
As a user, you agree not to:
- Use the platform for illegal or unauthorized purposes.
- Misuse or tamper with the platform’s features.
- Post or share harmful, misleading, or offensive content.
8. Partner Restaurants
- KasiDel partners with independent restaurants. We are not responsible for:
- Food quality, safety, or preparation.
- Allergens or dietary concerns.
- Customers should contact the restaurant directly for specific inquiries about their food.
9. Limitation of Liability
- KasiDel is not liable for indirect, incidental, or consequential damages arising from the use of our platform.
- Our liability is limited to the amount paid by the user for the disputed transaction.
10. Intellectual Property
- All content, including text, graphics, logos, and software on KasiDel, is owned or licensed by KasiDel.
- You may not reproduce, distribute, or exploit any content without written permission.
11. Termination
KasiDel reserves the right to:
- Suspend or terminate your account for violating these terms.
- Modify or discontinue the platform at any time without notice.
12. Changes to Terms
KasiDel may update these Terms and Conditions periodically. Continued use of the platform after changes are posted constitutes your acceptance of the updated terms.
13. Governing Law
These Terms and Conditions are governed by the laws of [Insert Jurisdiction]. Any disputes will be resolved in the courts of [Insert Location].
14. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
Email: support@kasidelmarketplace.co.za
Phone: [Insert Phone Number]